Approximately ten percent of the U.S. student population (undergraduate and graduate) has a disability; and few if any libraries have failed to comply, at least in part, with federal regulations. But have they stopped to think whether the services they offer actually fit the bill?Both service quality and satisfaction can be an end in themselves; each differs and is worthy of examination as a framework for evaluating customer service expectations. Service quality ... In satisfaction studies, there can be a probing of how customers rate the organization or Web site in a few specific areas, although the list is much shorter and more general than found in a service quality questionnaire.
|Title||:||Improving the Quality of Library Services for Students with Disabilities|
|Publisher||:||Libraries Unlimited - 2006|