Improving Organizational Performance

Improving Organizational Performance

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This practical guide to recently developed management principles takes the reader beyond the basics of Total Quality Management to the underlying core concepts. The book provides a basic reference and field guide for social and mental health service organizations that are interested in learning about and applying sound management principles. In addition to theory, it presents procedures for putting quality practices in place, illustrates points with examples from the field, and includes a complete case study to help organizations learn the quality improvement team process.A Fishbone Diagram 1. Identify the problem to be addressed and write it in the head (box) of the diagram. 2. Begin working from the right to the left, identifying the major clusters of root causes that underlie the problem. 3. If using the fishbone atanbsp;...

Title:Improving Organizational Performance
Author:Gary V. Sluyter
Publisher:SAGE Publications, Incorporated - 1997-11-26


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