Improving Communication Skills clearly illustrates how your customers judge your communications style, as well as the implications of possessing effective communication skills. Easy to use and clearly presented, you will learn why poor communication styles can negatively impact your image, and how you can overcome the primary barriers to effective communication. It instructs you why communications breakdown, and the strategies and techniques you need to avoid them. It succinctly teaches you how to develop positive and effective communication traits, as well as positive skills. Additionally, you will learn why listening is an essential part of the communication process.As part of the Pinpoint Skill Development Training Series, each chapter focuses on a single essential concept and shows you how to apply it. To improve your performance, each chapter includes a qPoints to Ponderq section, and an qAction Planq to assist you to easily transfer what you learned to your job. This book is ideal as an informal training tool for coaching or personal development. It can also be used as a handbook and guide for group training discussions. Each book in the Pinpoint Skill Development Training Series was developed from proven strategies and techniques created by Timothy Bednarz to effectively train thousands of employees in Fortune 1000 companies since 1990.This book is ideal as an informal training tool for coaching or personal development. It can also be used as a handbook and guide for group training discussions.
|Title||:||Improving Communication Skills|
|Author||:||Timothy F. Bednarz|