The IBMAr TivoliAr Change and Configuration Management Database (CCMDB) is one of the key components of the IBM Service Management (ISM) strategy. It is the foundation for automating and supporting change and configuration management processes as described by the Information Technology Infrastructure Library (ITILAr). These process solutions provide best practice implementations of processes based not only on ITIL, but on the IBM Process Reference Model for ITTM and other standards as well. This IBM RedbooksAr publication provides information that can be used by clients, partners, or IBM field personnel who are looking to engage in an effort to implement change and configuration management processes in an enterprise environment utilizing the IBM Tivoli Change and Configuration Management Database (CCMDB) V 7.2.1 product. It covers the new features available with CCMDB V7.2 and CCMDB V7.2.1, as well as details about the underlying components of the product and utilizing the product to support robust IT processes such as change and configuration management. It also focuses on the details of the data model, process engine, and the Change and Configuration management Process Management Programs (PMPs). This book provides a reference for IT Specialists and IT Architects working with the CCMDB V7.2.1 product.In this case, the Change owner can create a follow up process to correct the gaps necessary to complete the Change objectives. Figure 2-44 ... A manual interaction is a node that requires manual user interaction to choose the next step toanbsp;...
|Title||:||IBM Tivoli Change and Configuration Management Database (CCMDB) V7.2.1 Implementation Guide|
|Author||:||Yatresh Agarwal, Bill Cary, Sandy Cash, Leandro Cassa, Brian Demartini, Chris Duplantis, Alisson Negrisolo de Godoi, Douglas Barranqueiros Gomes, Vasfi Gucer, Murat Kipel, Antonio Orlando Neto, Caio Elias Saad, Ghufran Shah, Peterson Domingos Tamarindo, Krishnan Venkitasubramanian, IBM Redbooks|
|Publisher||:||IBM Redbooks - 2010-12-13|