Birth, death, and conflictathree things you truly canat avoid. Whether itas big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communicationanot just using different words, but rather learning to think differently. I Hear You supplies proven techniques for stepping outside oneas point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes. Readers learn how to: ac Tell the other personas storyathe cornerstone of real engagement ac Look from the outside in and see themselves as others do ac Recognize the role systemic factors playaand transform a conflict into a shared challenge ac Overcome the defense mechanisms that derail dialogue For anyone trying to negotiate a difficult situation with a boss, colleague, employee, or client, I Hear You changes opposition into understanding and mere talk into real trust.Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus . . . in Three Simple Steps Donny Ebenstein ... Our mission is to support the goals of individuals and organizations through a complete range of products andanbsp;...
|Title||:||I Hear You|
|Publisher||:||AMACOM Div American Mgmt Assn - 2013-12-11|