Human Factors and Voice Interactive Systems

Human Factors and Voice Interactive Systems

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The second edition of Human Factors and Voice Interactive Systems, in addition to updating chapters from the first edition, adds in-depth information on current topics of major interest to speech application developers. These topics include use of speech technologies in automobiles, speech in mobile phones, natural language dialogue issues in speech application design, and the human factors design, testing, and evaluation of interactive voice response (IVR) applications.Short Automated ATaamp;T Automated Customer Service. How may I help you? ... The callersa#39; utterances were transcribed and the number of words they used to state their requests was counted for each condition. The results are seen in Table 2-7anbsp;...

Title:Human Factors and Voice Interactive Systems
Author:Daryle Gardner-Bonneau, Harry E. Blanchard
Publisher:Springer Science & Business Media - 2007-12-03


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