Set up in a unique case study format--each case study highlighting one crucial aspect of superior service--this book profiles companies such as Intuit Software, Leegin Creative Leather, Dell Computer, and PDQ Printing. Interspersed throughout are hands-on examples of specific forms and procedures that companies have used to optimize employee performance.Someone there should call and say, aquot;Mr. Kohl, I want to thank you personally for your loyalty to BMW. This is the fourth BMW youa#39;ve purchased from us and wea#39;re delighted. Ia#39;d like to give you my home phone number for you to call if you haveanbsp;...
|Title||:||How to Really Deliver Superior Customer Service|
|Author||:||John R. Halbrooks|
|Publisher||:||Incorporated Pub - 1995-01-12|