Rosanne DaanAusilio, Ph.D., is revealing the secrets aanqq the secrets about stellar customer service. She knows great customer relationships begin with people, process, and technology. But Rosanne divulges the details, too aanqq the insider tips you need to know to vault your customer service up a notch and give your organization the edge over the competition. Rosanne has spent her career looking at the call center industry. When she speaks, her words carry wisdom and value. Her comments are clear and practical. And you get her best 101 tips from aanAOne Question for Your Customeraan? to aanAThinking Trapsaan? to aanAEmployee Accountability.aan? If you donaant have Rosanneaans tips on your desk, you donaant have top notch customer service at your company.101 Insider Tips Rosanne Da#39;Ausilio. The Bureau of Labor Statistics lists customer service jobs as number four of the top 20 fastest growing occupations. This is supported by the continued ... I recently read an article that identified five core factors that most influence employee retention: 1. Culture and work environment: anbsp;...
|Title||:||How to Kick Your Customer Service Up a Notch|
|Publisher||:||Purdue University Press - 2007-08-01|