How to Kick Your Customer Service Up a Notch

How to Kick Your Customer Service Up a Notch

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Rosanne Daa‚nAusilio, Ph.D., is revealing the secrets aa‚nqq the secrets about stellar customer service. She knows great customer relationships begin with people, process, and technology. But Rosanne divulges the details, too aa‚nqq the insider tips you need to know to vault your customer service up a notch and give your organization the edge over the competition. Rosanne has spent her career looking at the call center industry. When she speaks, her words carry wisdom and value. Her comments are clear and practical. And you get her best 101 tips from aa‚nA“One Question for Your Customeraa‚n? to aa‚nA“Thinking Trapsaa‚n? to aa‚nA“Employee Accountability.aa‚n? If you donaa‚nt have Rosanneaa‚ns tips on your desk, you donaa‚nt have top notch customer service at your company.101 Insider Tips Rosanne Da#39;Ausilio. The Bureau of Labor Statistics lists customer service jobs as number four of the top 20 fastest growing occupations. This is supported by the continued ... I recently read an article that identified five core factors that most influence employee retention: 1. Culture and work environment: anbsp;...

Title:How to Kick Your Customer Service Up a Notch
Author:Rosanne D'Ausilio
Publisher:Purdue University Press - 2007-08-01


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