In hard times, superior customer service is a smart seller's strategy. Having already slashed costs and then been undercut by rivals, you may be left with only two options for differentiating your business. You can offer better products or better service. Both are costly, but improved service is faster and ultimately less expensive. Here's how Netflix did it.In hard times, superior customer service is a smart sellera#39;s strategy.
|Title||:||How Netflix Produces Happing Endings|
|Author||:||New Word City Editors, The Editors of New Word City|
|Publisher||:||New Word City - 2011-03-15|