In today s competitive marketplace, the most successful businesses are those with superior customer service, and Garry Lennon s practical manual, High Powered Customer Service Training Activities, can help you gain the competitive edge. A key feature of the manual is its recognition that successful customer service strategies need to be reflected across the business. They need to teach, consolidate and reinforce the right service behaviours on the job whether in the backroom, boardroom or call centre. An extensive array of activities covers areas ranging from diagnosing your service levels and appraising customer service, to honing your staff s skills in listening and communicating under pressure. Well-designed activities teach your staff vital assertiveness and stress-management skills, thus giving them useful coping strategies for their place in the front line! The training activities are supported by *guidelines on how and when to use them effectively *useful material for handouts *advice about session debriefings and follow-up activities Use the flexible structure of these training activities to help your people translate their customer service tools into lots of committed repeat customers.A key feature of the manual is its recognition that successful customer service strategies need to be reflected across the business.
|Title||:||High Powered Customer Service Training Activities|
|Publisher||:||Business & Professional Pub - 2001-01-01|