164-1 74; James L. Heskett, W. Earl Sasser Jr., and Leonard A. Schlesinger, The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, ... 10 Information accessed online at www.deutsche- bank.com, augustus 2003.
|Title||:||Hearing on the real estate crisis|
|Author||:||United States. Congress. Senate. Committee on Small Business. Subcommittee on Competitiveness and Economic Opportunity|
|Publisher||:||Government Printing Office - 1992|