Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, policy makers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation. --Book Jacket.The procedures for handling specific types of client requests, e.g., new credit card application, credit card cancellation, card detail changes, etc., are ... The service provider is paid a certain amount for handling a specific type of request.
|Title||:||Handbook of Service Science|
|Author||:||Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer|
|Publisher||:||Springer Science & Business Media - 2010-06-14|