This comprehensive handbook covers a wide variety of quantitative methods used for research in public administration, public policy, and nonprofit management, including theory-building and testing, increasing the readers awareness and command of analytical tools critical to the resolution of complex problems. Providing bibliographic citations and over 370 tables, equations, and drawings, the book compares the function of quantitative techniques in past and present public administration literature and practices, furnishes information for visualizing, planning, and implementing research projects, and explores potential applications of quantitative public administration.In this study we want to determine if the customer services representative was accommodating to the taxpayer. If a survey instrument was to be used to determine customer satisfaction, the survey could ask one question: aquot;Were you satisfiedanbsp;...
|Title||:||Handbook of Research Methods in Public Administration, Second Edition|
|Author||:||Gerald J. Miller|
|Publisher||:||CRC Press - 1998-10-15|