Great Customer Connections

Great Customer Connections

4.11 - 1251 ratings - Source

Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioural psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practicesAca‚na€so each customer interaction becomes a peak experience.Simple Psychological Techniques that Guarantee Exceptional Service Richard S. Gallagher ... 1 definition of, 3 new perspective on, 2a€”4 as science, 1 when you are the customer, 212-214 customer service skills, 1 78a€”179 human nature vs., anbsp;...

Title:Great Customer Connections
Author:Richard S. Gallagher
Publisher:AMACOM Div American Mgmt Assn - 2006


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