Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioural psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practicesAcanaso each customer interaction becomes a peak experience.Simple Psychological Techniques that Guarantee Exceptional Service Richard S. Gallagher ... 1 definition of, 3 new perspective on, 2a4 as science, 1 when you are the customer, 212-214 customer service skills, 1 78a179 human nature vs., anbsp;...
|Title||:||Great Customer Connections|
|Author||:||Richard S. Gallagher|
|Publisher||:||AMACOM Div American Mgmt Assn - 2006|