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Gratuity provides a perspective on nonstandard compensation that demonstrates the process by which tipping norms have an impact on the experiences of workers. Understanding this under-researched perspective reveals a great deal about the role of norms in economic transactions as well as the management practices that shape the work environment and enhance organizational performance.Most etiquette guidelines contend that car service drivers that serve businesses charge rates that already include a service charge, and car services for individuals have also already included a tip in the form of a service charge if the fare is higher than what would be charged by a taxi ... In addition, there are corporate car services that do not include gratuities, and the rider is rarely aware of the contract.

Author:Richard Seltzer, Holona LeAnne Ochs
Publisher:Lexington Books - 2010-06-02


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