This new Gower Handbook covers an area of management that is now regarded as fundamental to the success of any organization, whether it is in the private or the public sector. A team of experienced professionals and practising managers have pooled their expertise to provide nearly 50 chapters of current best practice in all aspects of customer service management, making this a valuable addition to the renowned Gower Handbook series.... the customer service proposition and make it synonymous with your brand - to establish it as part of your product line up. ... Daewooa#39;s advertising concentrates exclusively on customer service and the myriad of reasons why you should buyanbsp;...
|Title||:||Gower Handbook of Customer Service|
|Publisher||:||Gower Publishing, Ltd. - 1997-01-01|