Just as most people think they are above-average drivers, most companies believe they provide superior customer service. The truth is that many customers feel that the general state of customer service leaves a lot to be desired, but companies often don't understand that it does not have to be more expensive to provide a good experience.Gourmet Customer Service outlines a new way to ensure the most cost-effective customer service, focusing on data gathering, experimentation, and validation to ensure continual quality improvement.A Scientific Approach to Improving the Caller Experience Peter Leppik, David Leppik. sible, dona#39;t ask questions where one question * Suppose on a survey mi ht influence the th ht ess for answer. you first ask the . . +, question, aquot;How much inganbsp;...
|Title||:||Gourmet Customer Service|
|Author||:||Peter Leppik, David Leppik|
|Publisher||:||Vocal Laboratories Inc. - 2005-01-01|