The author, who brings more than three decades of experience and consulting in customer service field to the reader, addresses the other side of the counter--the customer. He offers long-suffering consumers key tips on: - how to make effective complaints- how to turn problems into refunds, exchanges or improved servicestance, a car dealer might add a free loaner car whenever your vehicle needs service. ... Checking out these types of warranty benefits can help you prioritize your list better. Rule. #4: Review. Service. Procedures. Most product warranties are serviced by the manufacturer. You either return the product to the manufacturer oranbsp;...
|Title||:||Get What You Want|
|Publisher||:||Silver Lake Publishing - 2004-04-01|