Whether studying for an Edexcel, OCR or AQA award, these textbooks, supported by a Tutor's Resource File, cover all the material needed for your chosen specification.Ten rules of customer service 1 Never underestimate the importance of good customer service. ... This was sound, honest advice and an example of good customer service, It would have been easy for the assistant just to do the piercing andanbsp;...
|Title||:||GCSE Leisure and Tourism for Edexcel|
|Publisher||:||Heinemann - 2002|