Exactly what you need for the new GCEs in Travel and Tourism These four student books are matched to every type of AS Level GCE course students can take - whether it is a single award or double award with Edexcel or OCR. Pitched at just the right level for GCE candidates, with accessible style and content. Written by an experienced author team to give tutors absolute confidence in the quality of the content. Fully covers all the units students need for either a single or a double award. In full colour.What you need to learn # principles of customer service # personal presentation # needs of external and internal customers # customer service skills # assessing the quality of customer service in travel and tourism. ... importance of excellent customer care and how this can be achieved within the organisation, so that the organisation can achieve its aims and develop working practices to meet or exceedanbsp;...
|Title||:||GCE AS Travel and Tourism Single Award for OCR|
|Author||:||Alan Marvell John Smith Ann Rowe, John D. Smith|
|Publisher||:||Heinemann - 2005-05|