Written to match both Edexcel and OCR exam criteria, this text gives both single and double award students the chance to work outside the classroom in situations based on 'real-life' business examples.Dealing with problems A key function of customer service is to resolve problems and deal with customer-related issues. Even if a ... Complaints were made to O2a#39;s customer service facility but these calls were charged for and the author spent aanbsp;...
|Title||:||GCE AS Level Applied Business Double Award for OCR|
|Author||:||Robert Dransfield, Robert Dransfield Rob Dransfield David Needham|
|Publisher||:||Heinemann - 2005-09-27|