This is the book that will show you how to ensure customers are raving about your products and services and come back for more. Five Star Service 2nd edition is an easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers and help you Am Delight your customers every time Am Deliver remarkable results that will keep them coming back for more Am Win more customers without spending a fortune Am Get repeat orders and referrals from everyone you encounter Whether itas studying the Disney parking system or enrolling students at college; going behind the scenes in the worldas top hotels or becoming the office hero, Five Star Service will show you how to wow your customers, colleagues and cohorts.How to deliver exceptional customer service Michael Heppell. You probably ... Not getting complaints does not mean you provide great service a it means people arena#39;t complaining to you! ... Answers on the back of a football pitch please.
|Title||:||Five Star Service|
|Publisher||:||Prentice Hall - 2013-08-27|