This book offers managers the strategies they need to document, write, and deliver a less-than-satisfactory performance evaluation. Readers will learn to handle various problems and situations that can arise with an underperforming employee and what it takes to turn around an employee in trouble.Customer Disservice Mary French is supposed to be Miss Fixit. As a customer service representative, her job description calls upon her to do everything within reason to make buyers happy. If an order is late or a shipping mistake is made, anbsp;...
|Title||:||Fails to Meet Expectations|
|Author||:||Corey Sandler, Janice Keefe|
|Publisher||:||Adams Media - 2007-11-01|