Experience Management

Experience Management

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This book deals with experience management in the context of real-world applicability and realistic applications. A particular focus is given by the requirements that arise in complex problem solving and by the fact that modern experience management must be implemented as Internet-based applications. Concrete application areas that are discussed in this book are electronic commerce, diagnosis of complex technical equipment, and electronic design reuse. This book explores how experience management can be supported by information technology, especially by techniques that stem from knowledge-based systems, case-based reasoning, machine learning, and process modeling. It surveys different methods in a unified terminology and investigates them with respect to application requirements. Further, the process of application development and maintenance is highlighted, pointing out successful practically proven ways for obtaining and operating experience management applications.The initial case base may easily be extracted from an existing database. Query Case A query is represented by a question in free- text form whose content is similar to the description part of the stored cases. A list of questions and answers anbsp;...

Title:Experience Management
Author:Ralph Bergmann
Publisher:Springer - 2003-08-02


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