The article suggests that the time alloted for different repair jobs in the flat- rate manuals published by Chilton may not ... In addition, 37.5 percent of the shops that correctly diagnosed the problem did not remedy the symptoms with the services they performed. ... It reports on the different kinds of services provided, some indicators of the quality of the service, and prices for repair of a loose alternator belt.
|Title||:||Evaluations of firms and professionals who provide consumer services|
|Author||:||Gregg B. Jackson, Francine H. Meyer|