To make sure library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services. Whitlatch's library-tested tools will make it easy to determine what is working and what is not in the reference department. Her proven techniques will help you to: -- Create a planning strategy. -- Select the best evaluation tools for specific needs. -- Understand the strengths and weaknesses of various collection tools. -- Collect and analyze data more effectively. -- Communicate results to improve reference services and maintain funding.ANNOTATED BIBLIOGRAPHY inquiries, and (4) aquot;escalators, aquot; questions to test negotiation skills. The results ... Five alliterative terms that define good customer service are aquot;prompt, perceptive, personal, prepared, and positive.aquot; After the originalanbsp;...
|Title||:||Evaluating Reference Services|
|Author||:||Jo Bell Whitlatch|
|Publisher||:||American Library Association - 2000-01-01|