Essential Skills: Customer Service Vocabulary Building Workbook

Essential Skills: Customer Service Vocabulary Building Workbook

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This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer service. By building your customer service vocabulary, youa€™ll be able to a€c develop the vocabulary and vocational skills you need to become successful; a€c improve your reading and oral communication skills; a€c enhance your thinking and problem solving skills; a€c boost your spelling and phonics skills. The workbooka€™s ninety-two exercises help you build work-specific skills and job related vocabulary. Master your understanding of almost three hundred words with easy-to-follow exercises such as reading comprehension, applying the meaning, filling in the blanks, and more. Youa€™ll also find fun activities such as word searches, crosswords, and analogies. In addition to learning a robust customer service vocabulary, youa€™ll also apply synonyms and antonyms that will help you in a customer service environment. Get your career on the fast track or, if you are a teacher, find an important resource so your students can learn the skills that matter most with Essential Skills: Customer Service Vocabulary Building Workbook.While the counter area may be a great place to display items for sale, these items should not interfere in the checkout ... Let the customer know what a great choice he or she has made and talk about how much the item(s) will be enjoyed whileanbsp;...

Title:Essential Skills: Customer Service Vocabulary Building Workbook
Author:Jennifer Wilkins
Publisher:iUniverse - 2011-08-24


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