Encyclopedia of Digital Government

Encyclopedia of Digital Government

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Containing more than 250 articles, this three-volume set provides a broad basis for understanding issues, theories, and applications faced by public administrations and public organizations, as they strive for more effective government through the use of emerging technologies. This publication is an essential reference tool for academic, public, and private libraries.What is coming about is the imposition of a customer service-centered mentality in the manner in which the state interacts with the population it serves. The goal of ... Implementation of e-service quality guidelines in all departments 3.

Title:Encyclopedia of Digital Government
Author:Anttiroiko, Ari-Veikko
Publisher:IGI Global - 2006-07-31


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