Emotions at Work

Emotions at Work

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Our work life is filled with emotions. How we feel on the job, what we say we feel, and what feelings we displayAceqall these are important aspects of organizational behavior and workplace culture. Rather than focusing on the psychology of personal emotions at work, however, this study concentrates on emotions as role requirements, on workplace emotions that combine the private with the public, the personal with the social, and the authentic with the masked. In this cross-cultural study of qemotion management, q the author argues that even though the goals of normative control in factories, offices, and shops may be similar across cultures, organizational structure and the surrounding culture affect how that control is discussed and conceived.An important part of tatemae is found in company manuals. For example, a manual entitled aquot;Safety in General Operationsaquot; says: aquot;1. ... Wages had been rising, and Toyota, competing with Nissan, had to get maximum production. Hence theanbsp;...

Title:Emotions at Work
Author:Aviad E. Raz
Publisher:Harvard Univ Asia Center - 2002


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