Emotional Value

Emotional Value

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Combining strategic advice with wisdom found in books such as Daniel Goleman's qWorking with Emotional Intelligence, q two international management consultants outline ways in which businesses can elevate levels of satisfaction.By zeroing in on upgraded services that existing customers value, organizations will likely keep more customers and, in turn, enjoy ... numbers of MBNA America, the Delaware-based credit card company, which has one of the lowest customer anbsp;...

Title:Emotional Value
Author:Janelle Barlow, Dianna Maul
Publisher:Berrett-Koehler Publishers - 2000-04-01


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