Your work in the service area is first class and I feel good that our clients recognise it as well. ... customer that makes a complaint, says far more about commitment to customer-service that a 1000-page Manual of Instructions! ... His galant leadership was great inspiration to his peers as biographer Pedr Davis explains: aquot;It has long been said that no man is a hero to his valet but Smithy was almost idolisedanbsp;...
|Title||:||Effectively Managing & Motivating People|
|Publisher||:||Townsend International Pty Ltd - 1994|