This title seeks to explain how to choose and implement the right e-business infrastructure and how to deliver the strategies you have created. It uses case studies to illustrate the successes and failures of e-business initiatives.Home Depot blurs the lines between sales and service by being in perpetual service mode. This, in ... The letter informed us that we owed $0.00 dollars (yes! zero dollars) and that payment was past due. According to ... The ATaamp;T service representative at the call center was no help and referred us to our local service provider, BellSouth. We then ... After ATaamp;T assured us that it would handle the situation, the BellSouth representative got off the line and, in the process, disconnected us.
|Author||:||Ravi Kalakota, Marcia Robinson|
|Publisher||:||Addison-Wesley Professional - 2001|