Drew's Rules: A Guide to Providing Good Customer Service highlights the importance of good customer service skills. It is a unique survey of the author's career in customer service, and is saturated with rules on how to effectively engage customers. By reading this book, you can learn skills that helped make the author great in his profession.What a reason to employ friendly personnel a especially those who will be dealing directly with customers. Just as an example to further underscore the importance of a friendly disposition for the customer service professional, consider this. Think back to your favorite ... Well, I was wrong. Applying the principle that one can always improve (see 28 Drewa#39;s Rules: A Guide to Providing Good Customer Service.
|Title||:||Drew's Rules: A Guide to Customer Service|
|Publisher||:||Lulu.com - 2010-10-02|