Diversity Training puts a different and powerful spin on the term diversity. This volume offers a fresh perspective designed to help you and your organization find common ground. Start now by learning to differentiate myth from fact, get management on board, and increase employee job satisfaction and reduce turnover by creating a positive working environment for everyone. In addition, the icon-driven format is easy to follow, and the included CD-ROM is an essential companion.We wish to acknowledge our friend Maxine Kamin, author of ASTDa#39;s Customer Service Training Manual, and the person who connected us to Mark in the first place. Throughout the process, Maxine has been a reader, a friend, and a source ofanbsp;...
|Author||:||Cris Wildermuth, Susan D. Gray|
|Publisher||:||American Society for Training and Development - 2005-01|