The 10th-anniversary edition of the New York Times business bestseller-now updated with qAnswers to Ten Questions People Askq We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ? Decipher the underlying structure of every difficult conversation ? Start a conversation without defensiveness ? Listen for the meaning of what is not said ? Stay balanced in the face of attacks and accusations ? Move from emotion to productive problem solvingA graduate of Harvard College and Harvard Law School, Patton is coauthor with Roger Fisher and William Ury of the bestselling Getting to ... Her clients span five continents and include TimeWarner, the Federal Reserve Bank, Merck, PwC, Standard Chartered, Tatweer of ... Heen often works with executive teams to engage conflict productively, repair working relationships, and make sound decisions.
|Author||:||Douglas Stone, Bruce Patton, Sheila Heen|
|Publisher||:||Penguin - 2010-11-02|