Development for High Performance

Development for High Performance

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A key feature of the role of managers is to develop the people who make up their team. This book explains the development process and contextualises it against the overall aims, strategies and business plans of the organisation. It explores the role of the line manager in creating development opportunities and provides examples to show how managers can use coaching, mentoring, delegation and performance management to help their team develop skills and learn to work together effectively.Her previous job was administration manager. The call centre dealt with a wide ... The call centre manager is responsible for product and service delivery, including customer services, and the profitability of the call centre. Both managers haveanbsp;...

Title:Development for High Performance
Author:Pergamon Flexible Learning
Publisher:Elsevier - 2008


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