Dangerous Customer Services provides real help for real people in the real world. This is a guide for managers on the realities and practicalities of great customer service. An accessible guide, Dangerous Customer Service shows the reader how to cover the basics - what customers expect from a service and what they will take for granted - and how to create the magic that transforms that serivice into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential facets of customer services including loyalty, training your customer and services across cultures.Dangerously Great Customer Service...How to ... The company had originally believed that actual comments were not important, having offered customers the ... But without the granularity of comments, the numbers had become meaningless.
|Title||:||Dangerous Customer Service|
|Publisher||:||A&C Black - 2011-11-07|