Customer with a Capital C provides a unique insight into the workings of one of North Americaas foremost customer service organizations, Headsets.com. Over the past decade the author, Ken Welsh, has worked as Headsets.comas voice coach, helping distil the vision of the companyas CEO, Mike Faith, into a practical skill set. Mikeas vision has always been to create a company where the customer comes first, second, and alwaysaa company that is truly customer-centric. With the help of everyone at Headsets.com, Ken Welsh has written Customer a with a Capital aCa as a simple, easily read case study of a truly customer-centric organization. Through this, Customer a with a Capital aCa provides a simple set of easily applied principles for anyone wishing to create a successful company where the customer always comes first.Customer-Centric Service in a Nutshell Ken Welsh ... As the company grew to understand their Customersa#39; desires better, these metrics evolved to encompass a broader range of criteria, which now include the following: ac Customer Serviceanbsp;...
|Title||:||Customer with a Capital C|
|Publisher||:||Partridge Publishing Singapore - 2015-03-31|