Customer with a Capital C

Customer with a Capital C

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Customer with a Capital C provides a unique insight into the workings of one of North Americaa€™s foremost customer service organizations, Over the past decade the author, Ken Welsh, has worked as Headsets.coma€™s voice coach, helping distil the vision of the companya€™s CEO, Mike Faith, into a practical skill set. Mikea€™s vision has always been to create a company where the customer comes first, second, and alwaysa€”a company that is truly customer-centric. With the help of everyone at, Ken Welsh has written Customer a€“ with a Capital a€œCa€ as a simple, easily read case study of a truly customer-centric organization. Through this, Customer a€“ with a Capital a€œCa€ provides a simple set of easily applied principles for anyone wishing to create a successful company where the customer always comes first.Customer-Centric Service in a Nutshell Ken Welsh ... As the company grew to understand their Customersa#39; desires better, these metrics evolved to encompass a broader range of criteria, which now include the following: a€c Customer Serviceanbsp;...

Title:Customer with a Capital C
Author:Ken Welsh
Publisher:Partridge Publishing Singapore - 2015-03-31


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