Customer Service Training 101

Customer Service Training 101

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If you think that knowledgeable, confident, motivated, and positive service representatives will help your organization and its customers---today and well into the future---this book is for you! --Book Jacket.Tips. for. the. Trainer. A trainera#39;s most important role is to ensure that the frontline employees learn the fundamentals of providing exceptional customer service to every customer all the time. Investing the time to train your employees can be aanbsp;...

Title:Customer Service Training 101
Author:Renee Evenson
Publisher:AMACOM Div American Mgmt Assn - 2010-10-01


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