Customer Service - Thinking Big Picture

Customer Service - Thinking Big Picture

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Black a white photography with a color cover. Dan Galloway examines the little things that make a difference in building and maintaining relationships with customers. Topics include body language, cell phones, e-mail, empathy, listening, tone of voice, and words/phrases. In this easy-read book, Dan makes his points through big picture references to Chicago, cookies, dominoes, hummingbirds, pelicans, shoes, turtles, and wet leaves. Additionally, there are eye-opening survey results that reveal what customers expect from businesses.ISBN: 978-0-578-02600-8 For information, contact Dan Galloway, Think Big Picture, LLC. Printed in the United States of America Final edition published December 2009 Book design by Dan Gallowayanbsp;...

Title:Customer Service - Thinking Big Picture
Author:Dan Galloway - 2009-12


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