Customer Service Over the Phone

Customer Service Over the Phone

4.11 - 1251 ratings - Source

Since we are aiming for a win/win result, our job is to keep the customera#39;s self- esteem intact and to avoid situations that might pressure customers ... By asking open ended questions you may lose control of the conversation and the situation.

Title:Customer Service Over the Phone
Author:Stephen Coscia
Publisher: - 1995-01-01


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