qThis book teaches managers how to be effective leaders and how to develop the necessary skills to communicate, train, and inspire their frontline employees who are responsible for customer satisfactionq--P. 2.Be Prepared with a Few Conversation Starter Questions Always be prepared with some safe topic questions that you can use to open a conversation. What did you think about that game last night? Have you seen the movie _____?How longanbsp;...
|Title||:||Customer Service Management Training 101|
|Publisher||:||AMACOM Div American Mgmt Assn - 2011|