Customer Service Management Training 101

Customer Service Management Training 101

4.11 - 1251 ratings - Source

qThis book teaches managers how to be effective leaders and how to develop the necessary skills to communicate, train, and inspire their frontline employees who are responsible for customer satisfactionq--P. 2.Be Prepared with a Few Conversation Starter Questions Always be prepared with some safe topic questions that you can use to open a conversation. What did you think about that game last night? Have you seen the movie _____?How longanbsp;...

Title:Customer Service Management Training 101
Author:Renee EVENSON
Publisher:AMACOM Div American Mgmt Assn - 2011


You Must CONTINUE and create a free account to access unlimited downloads & streaming