conjunctions, you wona#39;t be able to determine to which part of the question the person was responding. ... For instance, asking if people use the card catalog to locate books will yield the socially acceptable answer of yes a because since kindergarten ... and then proceeds to a mixture of open-ended and close-ended questions: When was the last time you needed some specific item of information to helpanbsp;...
|Title||:||Customer Service in the Information Environment|
|Author||:||Guy St. Clair|
|Publisher||:||Walter de Gruyter - 1994-01-01|