Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization. Customer Service is a must-have book to add to any customer service training program. It's great for large or small companies since it is general enough for any industry but in-depth enough to be truly useful. Author talks from a wealth of customer service experiences in a non-threatening, chatty style that most people find easy to read and easy to absorb. This book can be the basis of a training program, an addition to a training program and a reference guide. This Guide helps job seekers that are looking for a career in customer service. This book gives them a good grounding in what is involved in delivering truly excellent customer service. It also explains how being an amazing customer service representatives benefits themselves, the customer and the company. The job seeker can be certain that they have the skills that are required for such a position and can effectively communicate that when applying for a career in customer service. The book covers every aspect of the customer care process including how to: find out what your customer wants rather than what you think they want; stop losing business, and gain market share; create a customer-focused team; achieve continuous improvement; develop robust problem-solving techniques, and reduce complaints; break down internal communication barriers; get your customers to be an qactive referenceq for you. This book is also recommended to anyone dealing with people in their daily duties. Tags: loyalty definition, customer service, customer service skills, customer service jobs, what is customer service, customer service representative, customer service job description, call center, customer care, customer satisfaction.This book can be the basis of a training program, an addition to a training program and a reference guide. This Guide helps job seekers that are looking for a career in customer service.
|Title||:||Customer Service: Improve Your Skills in Job & Provide Great Customer Experience with Loyalty|
|Publisher||:||Comet Content Providers - 2015-06-05|