This book isn't some sort of executive fairy tale. It contains a lot of healthy cynicism. Customer service is perhaps the biggest global source of complaints. What's worse is that business doesn't seem to recognize the issues. This book is a useful look at the realities of customer service management for both customer service managers and their managers. It's a direct result of 20 years experience. If the commentary has quite a few barbs, that's also part of the realities of customer service.This book isna#39;t some sort of executive fairy tale.
|Title||:||Customer Service Handbook for Managers|