Customer Service Excellence

Customer Service Excellence

4.11 - 1251 ratings - Source

Provides superb application of sound customer service principles to libraries especially public libraries.Therefore, interacting with a customer requires that onea#39;s own negative or defensive emotions be held in check to ... By asking carefully formulated and open-ended questions a€” where the response requires more than a simple aquot;yesaquot; or aquot;noaquot;anbsp;...

Title:Customer Service Excellence
Author:Darlene E. Weingand
Publisher:Amer Library Assn - 1997


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