This is the definitive resource on how to survive the ever-increasing levels of customer expectation and make the voice of your customer your biggest ally. Learn how to implement a customer satisfaction measurement and management program that permeates every level of your company, for becoming truly customer driven is essential for survival in the 21st century.But all employees who have customer contact need to be aware of the firma#39;s customer complaint system, guidelines, and ... Within H-P, customer service positions lead to careers in marketing, product development, sales, quality, and humananbsp;...
|Title||:||Customer satisfaction measurement and management|
|Author||:||Earl Naumann, Kathleen Giel|
|Publisher||:||Van Nostrand Reinhold - 1995|