'Customer Loyalty Guaranteed' shows leaders at all levels how to awaken the 'spirit to serve' in every employee. It includes the seven customer service personalities that build unbreakable customer loyalty and practices for maintaining remarkable service over the long-term.Create, Lead, and Sustain Remarkable Customer Service Chip R Bell, John R Patterson ... Marriott, Infiniti, McDonalda#39;s, Ritz-Carlton Hotels, Harley-Davidson, Pfizer, Lockheed Martin, Kaiser Permanente, Merrill-Lynch, and Victoriaa#39;s Secret.
|Title||:||Customer Loyalty Guaranteed|
|Author||:||Chip R Bell, John R Patterson|
|Publisher||:||Adams Media - 2007-11-01|