The answer to this question reflects the customera#39;s overall satisfaction with the product or service that she has used. ... However, if you dona#39;t plan to track trend changes in OSAT over time, then asking an open-ended question can be a good anbsp;...
|Title||:||Customer Experience For Dummies|
|Author||:||Roy Barnes, Bob Kelleher|
|Publisher||:||John Wiley & Sons - 2014-10-29|