Customer Experience For Dummies

Customer Experience For Dummies

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The answer to this question reflects the customera#39;s overall satisfaction with the product or service that she has used. ... However, if you dona#39;t plan to track trend changes in OSAT over time, then asking an open-ended question can be a good anbsp;...

Title:Customer Experience For Dummies
Author:Roy Barnes, Bob Kelleher
Publisher:John Wiley & Sons - 2014-10-29


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