Shows the growing trends in customer experience that progressive businesses need to understand and focus on in order to give them competitive advantage in today's difficult marketplaceThe human social media experience 6 Blurring the links between customer service and marketing Twelpforce is a great ... up by one of our Best Buy employees from across all operations, including Blue Shirts who are in-store and Geek Squad. They then answer the question from wherever they are. From the customera#39;s perspective it works well, all from the comfort of their keyboard or mobile phone.
|Author||:||Colin Shaw, Qaalfa Dibeehi, Steven Walden|
|Publisher||:||Palgrave Macmillan - 2010-09-09|